FREQUENTLY ASKED QUESTIONS – Order Issues
What do I do if my order hasn’t arrived yet?
If your order hasn’t arrived in the allocated time (which is 2 to 3 working days for standard delivery) then you need to contact us at email@example.com and someone from our customer services team will be able to assist you.
What to do if I’m missing an item from my order.
If you think you are missing an item from your order you need to email firstname.lastname@example.org with your name, order number, order date and the item you think is missing and the team will look into it for you.
I have an incorrect item in my order, what do I do?
If you think you have an incorrect item from your order you need to email email@example.com with your name, order number, order date and let us know what the incorrect item is. You will need to return the incorrect item to us using your returns label if you have one.
What do I do if I receive a faulty item?
If you are unfortunate enough to receive a faulty item please send a photograph of the item to firstname.lastname@example.org along with your name, order number and order date so that we can replace the item for you. If the item is no longer available then we will process a refund for you.
Why was my 10% discount code not deducted from my order?
Our promotional codes only work on full priced orders and will not apply if products are already on promotion. If you were ordering full priced goods and the code still hasn’t worked please contact email@example.com and someone will be able to look into it for you.
What happens if I need to amend my order once it has been placed?
Unfortunately you are unable to ammend an order once it has been placed.
Can I cancel my order?
Currently we are unable to cancel an order once it has been placed.
FREQUENTLY ASKED QUESTIONS – DELIVERY ISSUES
What to do if my order hasn’t been delivered?
Please refer to your shipping email for your tracking number. If you have not received your tracking number please email firstname.lastname@example.org
How does your next-day delivery work?
Orders placed Monday-Thursday before 5pm will arrive the next working day (Tuesday-Friday) before close of business. Goods ordered on a Friday before 5pm using this service will be delivered the following Monday. Goods ordered on a Saturday or Sunday using this service will be delivered the following Tuesday. A signature is required.
How does your standard delivery service work?
This service takes between three and five working days to arrive. Please ensure to input your telephone number to receive text updates. A signature is required.
How do I track the delivery of my order?
You should be able to track the status of your order. Please refer to your shipping email for your tracking number. If you have not received your tracking number please email email@example.com
Can I have my order delivered to a store?
We do not currently offer a click and collect service however you are able to pick up in store if you input the address of the store in the delivery details. For a full list of our stores click here.
Do you ship worldwide? / Where do you ship?
We currently ship to the UK mainland and the channel islands. Unfortunately we do not currently offer worldwide delivery.
FREQUENTLY ASKED QUESTIONS – RETURNS
How do I return my order?
You are responsible for the cost of returning your items to us, and for your parcel until it arrives at 73 Retail Ltd. We recommend that you use a recorded/signed for delivery to avoid any issues with your return not reaching us. Goods must be returned clean, unworn and in the original packaging. We reserve the right to refuse items that are not in a condition that is fit to be resold.
Can I return my web order in store?
Seventy Three are a Timberland franchise. If you have purchased Timberland branded goods from our website www.seventythree.co.uk and you want to return them or exchange them in one of our Seventy Three Timberland stores, please use our store finder to find your nearest store. You will not be able to return goods purchased on our website to non Seventy Three owned Timberland stores. Unfortunately we cannot offer returns of non Timberland branded products in store or Timberland products that have been bought from Timberland online.
How long does it take for my refund to reach my account?
Once your order has been refunded, please allow 3 to 5 working days for the money to go back into your account.
- I have returned my item via Hermes and not received anything from you?
We have recently been experiencing some issues with our courier company Hermes and their tracking process. Some parcels have been returned to our warehouse and we have been unable to track these as we should. Please email firstname.lastname@example.org with your order information and Hermes return confirmation number and we will get back to you.
FREQUENTLY ASKED QUESTIONS – TECHNICAL
I’m having trouble signing into my account
Please contact email@example.com if you are having any account issues.
What should I do if I’m having problems with viewing your website?
Please try reloading the website using another browser. If you are still having issues please contact firstname.lastname@example.org
How can I unsubscribe from your emails?
We are sorry to see you go however if you decide you no longer want to receive our offers and promotions on email, there is an unsubscribe link at the bottom of each email send out. If you click this link you will be taken off our mailing lists. If you require further assistance please email email@example.com
If you have any other questions that are not answered above, please email firstname.lastname@example.org and someone should be able to come back to you within 1 working day. You can also fill out one of our contact us forms here.